Service

Pre sale

1. Our company has experienced professional pre-sale service staff 7 * 24 hours online waiting for your inquiry.
2. Multiple communication channels, Email, Telephone, whatsapp, wechat,facebook etc there is always one for you
3. From R & D to production, to sales and shipments to the after-sales maintenance one-stop service,customize products according to the actual use of environment.

In Sale

1. Weekly production status update available
2. Provide pre-shipment inspection report，material test certificates etc
3. The transportation method is provided according to the actual needs of customers. Our company is within 30 minutes’ drive from Yangshan Deepwater Port and Pudong International Airport
4. Follow up the progress of the freight and provide the necessary customs clearance documents in time

After Sale

1. The installation and maintenance instructions are sent with the goods. If necessary, our company can provide remote online guidance installation service.
2. The warranty period is 12 months. We will be responsible for solving problems caused by the quality of the product itself during the warranty period. Methods include, but not limited as technical guidance, replacement of parts, replacement and other measures.
3. For non-quality reasons during the warranty period parts or accessories that need to be replaced or outside the warranty period, there may be a certain charges depend on the actual situation.
4. Customers need to operate according to the installation instructions and maintenance manuals provided by our company.